Refund policy

Privacy Policy

At SEVA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit or make a purchase from our website. By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or interact with our website, we may collect the following types of information:

Personal Information
This includes information you provide directly to us when placing an order, creating an account, or contacting us, such as:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely through third-party payment providers)

Device and Usage Information
We may automatically collect certain information about how you access and use our website, including:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and browsing behavior

  • Date and time of visits

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders

  • To provide customer support and respond to inquiries

  • To improve our website, services, and customer experience

  • To send order confirmations, updates, and important service communications

  • To prevent fraud and maintain the security of our platform

  • To comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and shopping cart items

  • Understand how visitors use our website

  • Improve website functionality and performance

  • Provide a smoother and more personalized experience

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of the website.

4. Third-Party Services

We may use trusted third-party services to operate our store and provide services such as:

  • Payment gateways for secure transaction processing

  • Shipping and delivery partners to fulfill orders

  • Analytics services to understand website traffic and usage

  • Marketing tools for communication and promotional campaigns

These third parties may collect and process your information in accordance with their own privacy policies. We encourage you to review those policies when interacting with such services.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. These measures may include:

  • Secure payment processing systems

  • Encryption and secure servers

  • Restricted access to sensitive information

While we strive to use commercially acceptable means to protect your data, no method of internet transmission or electronic storage is completely secure.

6. Customer Rights

As a user of our website, you have certain rights regarding your personal information. These may include the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal data where applicable

  • Opt out of promotional communications

To exercise these rights, you may contact us using the details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with the revised date.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

SHOPSEVAONLINE
Email: sevastores10@gmail.com